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Site Down Unexpectedly

Thread #1226 - Messages: 12   (some may be hidden) **This thread is closed** 
 Site Down Unexpectedly Message #11348    Replies: 4
posted by T.J. (T.J. Crowder) on 04/07 at 02:19
Hi folks,

Pocket-Monkey was down for some time unexpectedly on Sunday the 6th of April. We're back up and running now; I've asked the web hosting provider what happened, as it looks like it was a machine issue.

Timeouts are turned off for the moment until I know what happened.

Enjoy your games!
--
T.J. Crowder
First Primate
Pocket-Monkey.com

 
 Re: Site Down Unexpectedly Message #11351    Replies: 0
posted by YosemiteSam (Sam) on 04/07 at 02:39
dont worry about it man,,,,,,computers are computers.....most people on here understand it.....
 
 Re: Site Down Unexpectedly Message #11352    Replies: 0
posted by LadyCollins (Karen) on 04/07 at 02:49
So sorry to hear that TJ. I for one understand. TY for having such a wonderful web site!
 
 Re: Site Down Unexpectedly Message #11354    Replies: 2
posted by judybell (judy s :O)) on 04/07 at 05:05
well its good u have it back up n running
things happen
   
 Re: Site Down Unexpectedly Message #11355    Replies: 1
posted by dalyark (dalya) on 04/07 at 05:08
While the site was down I learn my son went camping- I'm like when did he leave?? And when did he grow up?
I guess at times the site must be down so I can catch up on my family-
     
 Re: Site Down Unexpectedly Message #11357    Replies: 0
posted by cathm (Cath) on 04/07 at 05:11
omg, dal, lmao!
   
 Re: Site Down Unexpectedly Message #11356    Replies: 0
posted by cathm (Cath) on 04/07 at 05:09
obviously this site is just way too good. in a moment of panic i tried a cpl of other sites. NO WAY.
this is the place. what we need is a room of sorts where we can all commiserate, lol
 
 Re: Site Down Unexpectedly Message #11358    Replies: 1
posted by mhelen (Mary) on 04/07 at 05:38
I found out what I would do if there was no pocket monkey anymore...PANIC!! So glad you're up & running again. This is the BEST!!
   
 Re: Site Down Unexpectedly Message #11359    Replies: 0
posted by Play Misty (Sue) on 04/07 at 07:25
i was helping my daughter move house yesterday and just kept thinking...will it be on when i get home????

but it wasnt so went to bed a broken woman after cleaning the cooker!!!
but back on now...yippeeeeeeeeeeeeeee!!
 Re: Site Down Unexpectedly Message #11362    Replies: 0
posted by T.J. (T.J. Crowder) on 04/07 at 09:26
Hi again folks,

First off, thank you for all the kind comments above, that's really great! Sorry for those who were jones'n for a fix. ;-)

Here's the scoop: Pocket-Monkey was down for 15 hours, between 11:22 a.m. on April 6th (GMT) and 2:17 a.m. on April 7th (GMT). (To convert those GMT times to your local time zone -- and remember, if you're in the UK, right now GMT is not your timezone, we're on BST at the moment), there are several online sites you can use.)

The problem was an overloaded power circuit at the data center that blew and took down our web server (along with 10 other servers hosted near it). The hosting company apologize and say that they'll keep the load on the circuit lower going forward.

No games were timed out while the web server was down (we have a mechanism in place to prevent that), and timeouts will be off until about 8:00 GMT tomorrow, just to give anyone who couldn't get in time to play their games.

Going forward, since the last time Pocket-Monkey moved from one hosting company to another (a couple of years ago), the hosting industry has changed a fair bit. Later this year I'm looking at moving Pocket-Monkey to a new hosting arrangement which will provide (among other things) redundancy so that we're not reliant on a single machine. That sort of thing used to be too expensive and/or complicated for Pocket-Monkey (as the site is still supported by my Real Job), but now it's a real cost-effective option that also allows for growth -- which is good, because after the next major update (probably 'round about November, but maybe sooner) we expect Pocket-Monkey to start growing fairly quickly.

Sorry for the trouble. Enjoy your games!
--
T.J. Crowder
First Primate
Pocket-Monkey.com

 NAME CHANGE Message #11363    Replies: 1
posted by The Gambler (Danny G) on 04/07 at 12:53
CAN SOMEONE EXPLAIN TO ME HOW TO CHANGE MY USER NAME. THANK YOU
 
 Re: NAME CHANGE Message #11367    Replies: 0
posted by T.J. (T.J. Crowder) on 04/07 at 15:02
Hi,

(It's better to start your own thread rather than posting something completely unrelated to an existing thread.)

We did reply toyour Contact Us question about this. (Basically, we don't have that feature.) If you didn't receive the reply, please check your Junk Mail (or similar) folder as the reply may have been mis-identified as spam.

Hope this helps,
--
T.J. Crowder
First Primate
Pocket-Monkey.com

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